Delivery Information



Pickup T&C

 

For Inquiries or Cash order request you may call our delivery hotline at 6388 8383 for assistance.

No minimum order amount is required for pickup (before GST).

Processing fee of $2.50 applies.

Estimated waiting time for orders is as below.

Kindly note that waiting time may vary due to unforeseen circumstances and during peak periods.

For orders below $80 : 35mins

For orders $80 to $120 : 45mins

For orders $120 to $190 : 80mins

For orders $200 & above, kindly call delivery hotline at 6388 8383

 Ordering Period : Monday to Sunday, 10am - 9pm

 Pickup Period : 11.45am – 9.45pm

Kindly present your payment confirmation order number or mobile SMS receipt upon collection of order at the store.

Only Credit Card payment is accepted.

Prices and information may be subjected to changes without prior notice.

Prices shown are before GST.

Pictures shown may not be representative of the actual items.

Quantity of condiments assigned to each order will be allocated based on standard packing guidelines.

In the event an item is not available, we will replace an item of equivalent quality and price OR a partial refund will be done which requires a 3 to 7 working days to process.

Reserves the right to change any promotional menu.

Kindly note that waiting time may be longer for late collection of orders as we will only hold orders for 30mins to ensure freshness.

Order cancellation refund request with less than 1 hour before collection time is subjected to a 30% penalty fee once order has been made.

A $10 admin fee payable in cash is imposed for a change of self collection address upon confirmation and payment of orders and requires a 2 hours notification before it can be accepted.

To ensure freshness, food should be consumed within the time stated on the delivery box and within the same order date.

10% discount is not applicable for seasonal or promotional products.

Payment Method

We work with third parties who provide services such as data analysis, surveys, research, payment processing, order fulfillment, IT services, customer service, credit card processing, honorarium payment, and other similar services. We may share Personally Identifiable Information (PII) about you with third parties for the purpose of enabling these third parties to provide services (for example, if you choose to make a purchase through the Site, we may share your Payment Information or other PII with our third party service providers to fulfill your purchase, including, without limitation, to process your credit card). These service providers are given access to PII needed to perform their functions, but are restricted from using the PII for purposes other than providing services for us.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Delivery T&C

 

For Inquiries or Cash order request you may call our delivery hotline at 6388 8383 for assistance.

A minimum delivery order of $15 is available for selected delivery location (before GST).

Variable delivery charge applies with a $5.50 standard delivery surcharge before GST and $2 CBD surcharge is applicable for every delivery.

Delivery charge of $6.00 is applied for call in order request.

Chinese New Year EVE , DAY 1 AND 2 , a surcharge of $10 applies for delivery.

Processing fee of $2.50 applies.

All promotional offering is not available with multiple discounts.

All items in sets or combos are fixed.

Only CREDIT CARD (Visa/Mastercard) is accepted.

Terms and conditions of 'Promotions' apply.

For orders up to $150 and less than $250, please place your order at least (2) hours or 1 day in advance.

For orders between $251 and above, please place your order at least (3) hours or 1 day in advance.

Due to large order size, for orders above $400, please kindly call our delivery hotline at 6388 8383 to check the availability and to place your orders.

Quantity of condiments assigned to each order will be allocated based on standard packing guidelines.

Prices shown are before GST.

All menu prices may be subjected to change without prior notice.

In the event an item is not available, we will replace an item of equivalent quality and price OR a partial refund will be done which requires a 3 to 7 working days to process.

Reserves the right to change any promotional menu.

Order cancellation refund request with less than 2 hours before delivery time is subjected to a 30% penalty fee once order has been made.

A $10 admin fee payable in cash is imposed for a change of delivery address upon confirmation and payment of orders and requires a 2 hours notification before it can be accepted.

To ensure freshness, food should be consumed within the time stated on the delivery box and within the same order date.

Please kindly note that all special requests may be subjected to availability and additional charges.

Please allow for additional delivery time in the event of changes to orders after confirmation.

Pictures shown may not be representative of actual items.

Delivery time may vary due to bad weather and to help ensure the safety of our delivery riders, delivery may be temporary unavailable in selected areas due to bad weather and unforeseen circumstances.

In compliance with the Personal Data Protection Act 2012, I hereby give my clear and unambiguous consent for my personal data to be collected for my purchase on Sakae Delivery.

I would like to subscribe to receive store, brand promotions and offers, events via SMS/MMS on my contact number, email and direct mailer.

An additional $8.00 surcharge before GST is applicable for every delivery to Sentosa Cove customers, kindly call our delivery hotline at 6388 8383 to place your orders.

We are not accepting any orders into Jurong Island.

 Delivery Hours: 11.30 am – 10.00 pm

 Operating Hours of Delivery Hotline: 10.00 am – 10.00 pm

Last Order For Delivery: 9 pm

Special Occasion

Please order (1) day in advance for delivery on Eve of Public Holiday and Public Holiday.

For any order above $400 made between 7pm – 9pm, please call our delivery hotline at 6388 8383 to check if order can be made.

 

Payment Method

We work with third parties who provide services such as data analysis, surveys, research, payment processing, order fulfillment, IT services, customer service, credit card processing, honorarium payment, and other similar services. We may share Personally Identifiable Information (PII) about you with third parties for the purpose of enabling these third parties to provide services (for example, if you choose to make a purchase through the Site, we may share your Payment Information or other PII with our third party service providers to fulfill your purchase, including, without limitation, to process your credit card). These service providers are given access to PII needed to perform their functions, but are restricted from using the PII for purposes other than providing services for us.